Refund Policy

Steward is a subscription-based software service (Free, Starter, Pro and Premium plans) — we don't sell physical goods. This policy explains how cancellations and refunds work for paid subscriptions, and supplements our Terms of Service.

You can cancel at any time from Dashboard → Billing. Cancellations are subject to a one-month notice period: your current billing period runs to its end, and one additional month is then billed as your notice period — you keep full access throughout both. There is no cancellation fee.

We do not provide prorated refunds for the unused portion of a billing period — this matches our Terms of Service.

If you believe you were charged in error (for example a duplicate charge, the wrong plan, or a technical issue on our end that prevented you from using the service), contact us within 14 days of the charge via support@stewardai.se or our contact page, and we'll review it.

Approved refunds are issued to your original payment method via Stripe and typically appear within 5–10 business days, depending on your bank.

The Free plan is not billed, so there is nothing to refund.

Nothing in this policy limits your statutory rights as a consumer under Swedish law. If you are a consumer and we can't resolve a dispute directly, you may contact the Swedish National Board for Consumer Disputes (ARN) at arn.se.

We may update this policy from time to time. The current version is always available at steward.se/returpolicy.

Questions about billing or refunds? Email us at support@stewardai.se.